Our team proudly boasts a collective experience surpassing a century in Customer Relationship Management (CRM). This spans from rudimentary CRM methods to the latest CRM technologies, with every nuance covered. Our expertise forms a robust and diverse knowledge base, making us proficient in addressing various CRM issues and guiding strategic decisions.

A CRM (Customer Relationship Management) Center of Excellence (CoE) plays a pivotal role in an organization's customer management strategy. Its primary function is to foster collaboration, leverage best practices, and promote standardization across the organization, ensuring that CRM strategies are effectively implemented and their potential fully realized.

Governance refers to the overall policies and procedures that are established to ensure that an organization’s CRM system is used in an effective, efficient and secure manner. This includes having clear roles and responsibilities for users and administrators, as well as processes for approving changes to the system.

CRM DevOps maturity is a way to measure the level of automation, efficiency, and effectiveness of the development and operations processes associated with a CRM system. It is a way to understand the gaps between the potential and the reality of a CRM system.

Business continuity for a CRM system like Salesforce involves implementing measures to ensure that the system remains available and is resilient to any interruption or disasters that may occur.