We bring COE governance and operations know-how.

Focused on highly-regulated industries

CRM Logic Addresses the COE Maturity Journey

  • 1. Foundations

    The foundational building blocks of any company in terms of technology, data, and people:

    Risk management - Building awareness around and addressing organizational risk.

    DevOps - Ability of the organization to safely build, test, package, and elevate functionality to production

    Data governance - Focusing on all things that are data related

    Do you want to make your CRM COE foundations stronger?

  • 2. Operations

    The company's bloodstream is where processes, people, and technology meet to deliver value:

    PMO - Aspect of the organization that focuses on talent, budget, and product delivery.

    Change management - Adoption of internal and external changes to the organization.

    Alignment - Ability of the business and IT units to align and center together on the value stream.

    How can we help you to make your CRM COE Operations efficient?

  • 3. Customer Centricity

    An essential domain of an organization responsible for bringing value to its customers by delivering growth and service:

    Vision & Strategy - The ability of the organization and its leaders to define the vision and the strategy for the teams

    Go to market - The aspect of the organization that focuses on marketing and launching new products and services.

    Innovation - Creating new innovative products or services

    How do you make your organization customer-centric?

COE Advisory Services

  • DESIGN

    CRM Logic experts commit to designing human-centered experiences on the technology platform. We lead with values front and center — building trust into every tool, experience, and service.

  • ROADMAP

    The COE builds a roadmap to meet the business's needs and guide the work to avoid apparent risks and align with business outcomes.

  • GOVERNANCE

    Years of experience enable CRM Logic specialists to ensure that the people and processes are in place to govern both the CRM's development and the COE's operations.

  • MATURITY MEASUREMENT

    Tools for regular and periodic measurement and analytics of COE progress toward business outcomes.

CRM Logic specializes in highly-regulated industries, including
Healthcare Payor and Provider, Pharmaceutical, and Financial Services have these characteristics in common:

  • Secure PHI and PII data

  • Respond to legal requirements and auditors

  • Complex sets of organization structures, business rules, and processes

  • At the same time, act with agility and high levels of governance.

CRM Logic Pricing Approach

Our advisory services are sold in blocks of credits for each year.

Our COE maturity assessment tool, CRM Evolve, is sold as an annual subscription. We do not sell our advisory services to anyone who is not subscribed to CRM Evolve to track the maturation of their COE.